Frequently Asked Questions
Everything you need to know about your NuPhy experience.
What is the typical shipping timeframe for international orders?
Most international orders are processed within 2-3 business days and typically arrive within 7-14 business days, depending on the destination and selected shipping method.
Are NuPhy keyboards compatible with both macOS and Windows?
Yes, all NuPhy keyboards are designed with full compatibility for both macOS and Windows, featuring dedicated system toggles and including keycaps for both layouts in the box.
What is your return policy for mechanical keyboards?
We offer a 7-day return policy for items in their original packaging and condition. Please note that shipping fees for non-quality related returns are the responsibility of the customer.
How do I update the firmware on my NuPhy device?
You can download the latest firmware updates and NuPhy Console software directly from our official website under the 'Support' section to ensure optimal performance.
Do NuPhy products come with a warranty?
Every NuPhy keyboard and accessory comes with a one-year limited warranty covering manufacturing defects and hardware failures under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping region.