Returns & Exchanges
We want you to be fully satisfied with your NuPhy mechanical keyboards and accessories. If you are not happy with your purchase, you may initiate a return or exchange within 30 days of delivery provided the items are in original condition and packaging.
Initiate Request
Contact our support team at [email protected] with your order number and the reason for the return to receive an authorization form.
Prepare Package
Securely pack the product in its original retail box including all keycap pullers, cables, and extra switches to ensure a full refund.
Ship Item
Affix the provided shipping label or use a tracked carrier to send the package to our designated processing center.
Inspection & Refund
Once our technicians verify the hardware's condition, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing